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Privacy Policy

Privacy Policy

Last updated: 1/4/2019

When you contact us or visit our website, you trust us with your information. This Privacy Policy is meant to help you understand what information we collect about you, why we collect it and what we do with it. It is important, so we hope you will take some time to read it carefully.

This Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices you have and your rights, including how to access and update information.

Changes to data protection law  

The General Data Protection Regulation came into force in the United Kingdom and across Europe on 25 May 2018. Any personal identifiable information you provide us whether through our website or otherwise, will be subject to the most current version of this Privacy Policy posted on our website, but we may need to make changes to it in the future. We recommend that you check the website from time to time to inform yourself of any changes and we will notify you if necessary.

Who we are

  • When you are using our websites, TwentyFour Solar Limited is the data controller (referred to as “TwentyFour Solar”, “We”, “Us”, “Our” in this privacy notice). Our registered office is 37 Montpelier Grove, London, NW5 2XE.
  • Where we collect your personal information from
  • We may collect, store and transfer personal information about you in the following ways:

Data you give to us:

  • When you register to use our services;
  • When you use our website;
  • When you email or send letters to us for whatever reasons;
  • When you engage with us on social media;
  • If you take part in our promotions or competitions;
  • When you give us feedback, comments and product reviews;
  • When you talk to us on the phone; and
  • When you book any kind of appointment with us.

Data we collect when you use our services:  

  • Profile and usage data, including data we gather from the devices you use to connect to those services such as computers and mobile phones;
  • We use several products to analyse traffic to this website to understand our visitors’ needs and to continually improve our sites for them. We collect only anonymous, aggregate statistics;
  • When you use our website and subscribe to our newsletter or register to take part in any campaign or competition.

Data we collect about you 

We may collect, use, store and transfer different kinds of personal information about you which we have grouped together as follows:

  • Identity data: Full name.
  • Contact data: Billing address, delivery address, email address or telephone numbers, social media addresses.
  • Technical data: Your login data, browser data and version, time zone setting and location and the devices you use to access our website.
  • Profile data: Feedback and survey responses.

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any special categories of personal information about you. This includes details about race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

How we use your personal information

We are only allowed to use personal information about you if the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract, we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation
  • Where we can collect and process your data with your consent

Failing to provide personal information

Where we need to collect personal information by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are tying to enter into with you. In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal information as follows:

  • Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal information.
  • You also have a right to complain to the Information Commissioner’s Office. You can find their contact details on ico.org.uk. We would however be grateful for the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.